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Support
At Your Service
Welcome to the Optimal Solutions, Inc. Support area. We take great pride in the service and support we provide our customers. We are constantly expanding and enhancing the user and technical support materials that we put at your fingertips. Our support options are organized into four unique categories.
Phone Support
Optimal Solutions, Inc offers free over-the-phone support to all of its clients. We believe that although technology makes it easier to get help, there are always times when you need to talk to another person. Contact support (816.434.4040) to receive knowledgeable assistance for your issues.
Shadow Support
Using Microsoft Terminal Server®, OSi support personnel are able to remotely control a user's session and administer on-screen support in real-time. Remote shadowing reduces costs of on-site support visits and delivers viewable solutions to your problems. Shadow support requires technical pre-requisites.
OSi eHelp
OSi eHelp is a revolutionary way for users to receive online support. With a valid eHelp account, users are able to search for frequently asked questions, post suspected bugs, enter system enhancements, view the real-time status of their items, see the latest system enhancements, and even pull reports.
User Documentation
Updated documentation at your fingertips. We update the OSi help files weekly.
September 2007